Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

23 January 2017

Geoff 9

Saved us over $30 a month from our previous ISP. The speed difference was immediately noticeable compared with where we had come from.

Pros

Speed.

Cons

Lack of after-hours support.

19 January 2017

John 4.2

Absolutely terrible customer support

Pros

Reasonable features, Cost fair, speed poor probably due to my location. Contract a pain

Cons

Completely unable to sort minor problems - customer support extremely poor

18 January 2017

Annie 4.2

i only have adsl so my expectations around speed are pretty low

Pros

reliable

Cons

they seem to have no regard for existing customers and just bump our charges while giving enticing deals to newbies...

14 January 2017

Wimpie 9

Love BigPipe, they're a great company and joining them was a breeze, got the internet speed I paid for and connecting to the net was snappy! I would definitely recommend BigPipe to anyone looking for a new ISP ;)

Pros

Fast reliable internet speed and competitive pricing, with fast-ish customer support

Cons

No Call-center they're e-mail only

12 January 2017

Adam 3.4

A huge disappointment. A money pit.

Pros

They are good at marketing.

Cons

Everything else.

11 January 2017

Faisal 6.6

Its okay... Bit expensive... Fixed term contract is a pain...

Pros

Easy to install. Good apeed

Cons

Expensive. Fixed term

09 January 2017

Jay 1.6

Poor service. This appears to be a regular theme with Spark. Never got connected (after months of waiting). When I complained, Spark suggested I speak with the cancellation team.

Classy.

Pros

Lightbox subscription.

Cons

Customer service is incredibly poor. Modems are cheap and nasty.

07 January 2017

Tarun 5.2

Terrible customer service. Very difficult to deal with or get anything sorted.

06 January 2017

Richard 6.2

Switched to Unlimited from 2degrees to get more plan choice, in particular 100/100.

Pros

Good price, unlimited data cap and no term contract.

Cons

Bit slow on responding to support queries, hate their port filtering policy, and downstream speeds less than with 2degrees and pretty variable, ranging from 45Mbps to 85Mbps. 2degrees was consistently around 95Mbps.