Leave a review of Skinny

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terms of Use and Privacy Policy apply

Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny broadband only does award-winning mobile and broadband, and it’s all prepay.

Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.

Do I need to use the Skinny router (modem)?
Yes, you do but if you sign up on their 12-month term contract plan, you will get a modem for free. If you prefer to keep things simple and stay out of contracts then you will need to buy it for $99. This router has been configured and works right out of the box with a very simple setup to make things super easy. You cannot bring your own modem to connect to them.

Is it really unlimited?
Correct, their Unlimited Broadband is a fixed-line connection (as opposed to the 4G wireless broadband), which means you can stream all the movies you want and not worry about your data. There is no data limits or caps!

Is Skinny Unlimited Broadband available everywhere?
Anyone who can get a fixed-line internet connection in New Zealand can get ADSL or VDSL plans. You can also get fibre connections in the main centres, including Auckland, Wellington, Hamilton, Tauranga, Palmerston North, Whanganui, Christchurch, Dunedin and many others.

How fast is the connection?
After you enter your address in the address checker, we will show you the best connection type available at your property. Their base plans are the same price, no matter what type of connection you can get, and your speed will totally depend on the connection type. With standard (VDSL or ADSL) connection your maximum speed will be around 10 to 50Mbps (average throughout New Zealand). If fibre is already installed in your house or your address is fibre ready, you will be able to get speed up to 900Mbps. As soon as fibre becomes available at your street, just get in touch with them and they will look at upgrading your connection to fibre.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.9
Reliability 5.7
Speed 5.8
Support 5.6
Features 5.2
Value 6.9
Average from 68 reviews
Showing 1-5 of 68 items.
2021-06-07 14:39:00
Ian Mackenzie 7.0
Best
Pros
Best
Cons
Best
2021-06-02 17:08:42
Tracey 4.6
Long story short, terrible reliability, sick of being on hold numerous times for an hour is so each time, and it took 6 weeks before they sent chorus out to help. No answers but kept cutting out all the time. Do not recommend.
Pros
None
Cons
Unreliable. If you enjoy being on hold for over an hour each time time you call over an issue then pick them
2021-05-16 12:40:03
Sarah 3.8
The customer service for Skinny is shocking. I was charged 3 times for my initial payment and connection fee and did not receive a refund for 5 days. I was on the phoneline for and hour and a half waiting to speak to someone about this issue but never got though. I received an email telling me my modem would be there is 5-7 days and asking what fibre connection I had which I promptly replied to. I waited 14 days for my modem and it never came. I had to email asking where it was and was responded to with an automated impersonal email. I wrote an email complaining about the service I received and was asked for evidence and now ownership was taken. Would not recommend Skinny at all! ...read more
Pros
Internet is fine.
Cons
Customer service is awful and very disrespectful.
2021-03-01 11:08:15
Tracey 1.4
Did not like them
Pros
Cons
They weren't helpful
2020-11-22 17:28:04
Dave 9.6
Great provider - I never had a problem in four years of service. Unfortunately I had to change provider as Skinny cannot accept direct debits or bank deposits as payment.
Pros
Reliable
Cons
Only accepts credit/debit card as payment
Showing 1-5 of 68 items.
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3 Great Offers
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Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Unlimited Broadband 
From $59.99/month
When you bundle with Energy.
Ts & Cs and $14.99 P&D apply
Unlimited Broadband
From $59.99/month
When you bundle with Energy.
Ts & Cs and $14.99 P&D apply
Fibre Pro - only $85/month
Plus a $100 Welcome Credit
On a 12-month contract.
T&C's apply
Fibre Pro - only $85/month
Plus a $100 Welcome Credit
On a 12-month contract.
T&C's apply