Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

15 September 2017
cindy bragg 8.8
I had no broadband internet for 2.5 years because I was waiting for the RBI to get to me. There was always the availability of Farmside satellite but it was prohibitively expensive. Neighbour 3kms away has Spark 4G but I couldn't get it so I did a bit more research and discovered that Chorus had finished their RBI in my area and I was just going to miss out. I didn't realise there was more than one RBI rollout provider. I rang Netspeed cos a girlfriend has it. I'm still waiting 9 weeks later. However I rang Velocitynet which is locally based and provides RBI. The lovely lady there(Nicola) said to me on the phone to come in and borrow a wireless router and plug it in and see what happens. I did and had it for the weekend. IT WORKED WOOHOO! Just plug and pay, didn't need a special and extra cost of antenna. I took it back and said I will get it in one month's time because I didn't have the $99 connection fee and first month in advance, another $99 and I said I have waited this long I can wait another month and pay you $50 per week until then, I was just so pleased to know I could finally have internet, which is great when living rurally. Well, the lovely Nicola said look don't worry about the money, just take this brand new wireless router and start having internet now. I was so amazed because she did not ask me for ID, do a credit check or demand some amount of money, mind you she had my address so I wasn't going anywhere. She took me at face value and I was so happy that someone out there still trusts in people just by meeting them. I did not let her down. I paid $50 per week and it's all paid up now and will drop to $25 per week now. I AM JUST SO HAPPY! I'm sticking with this company because they are local and saw a gap in the availability of rural broadband (lots of farms down here) and met that gap. Local business putting local people first. Please feel free to use this information to help other people in Southland with the same problem. ...read more
Pros
Just having access to the world again via the internet is a ++++. The speeds are fast enough for me to stream Netflix and chromecast it to my old smart tv(2010 model), a whole new world of technology. I used to have to go to town and that was hopeless using library computers or at my daughter's who has home-based childcare and each child calls me granny and wants picked up so no chance of using daughter's internet. My mobile also had limited reception so data would just buffer until I found a spot outside which didn't always work. ...read more
Cons
no
14 September 2017
Sue 6.6
can be hard to understand some technical support & call centre actisense especially when they speak really fast, and need longer opening operating hours especially for there technical support
Pros
better service packages
Cons
need longer opening hours for there technical support
14 September 2017
J Corrigan 5.4
Good service from the plan once we got up and running but a complete nightmare getting setup in the first place.
Very unhelpful too when we told them that we were moving house.
As a result we have decided to move to another internet provider at our new location.
10 September 2017
Frankie 9.2
I've used several major ISPs in New Zealand and Bigpipe leaves them all in the dust. Their support team is fantastic, don't be put off by the lack of a call centre, the online team outclasses any phone service. They've never given us any issues with speed or connectivity and they have some of the best speeds and prices to offer in NZ. If you're looking for a provider, particularly for high-speed fibre, Bigpipe is the best you can get.
Pros
Best support team I've come across.
Fibre actually goes up to gigabit speeds.
Always the advertised speeds.
Great connectivity.
Cons
Slightly more expensive than some other providers, but not by much.
Don't have some of the same add on promotions for streaming services etc.
09 September 2017
Belinda Smith Lyttle 8.4
Generally quite happy with Farmside as service provider.
Pros
Absolutely excellent customer service, easy to contact on the phone.
Farmside service reps have been capable and helpful.
Cons
Download speed are frequently slower than expected, (in part due to old and poorly maintained phone lines in our semi rural area, so not necessarily Farmside's fault.)
07 September 2017
Lawrence 6.8
Very good technical support but unfriendly financial section.
Pros
Price is good and the technical support people very good.
Cons
Had a misadventure with the financial side with credits not being applied and no prior warning given. Would have changed ISP were it not for the calibre of their technical support people.
30 August 2017
Jeffrey 8.4
Using fibre at this company, Internet has been quite stable. Customer service team is friendly
30 August 2017
Caroll 2.8
Prices are ridiculously high
Pros
Good support
Cons
speed
29 August 2017
Kiri 6.6
Relatively expensive compared to other plans available now.
28 August 2017
eermama 9.2
It took around 2.5 months to get UFB to our devices however we moved from ADSL to UFB, we were on a cross leased section so had a few consents to go through. The ping and the speeds are awesome
Pros
very good consistent speeds on over 100MB over wifi and ping around 2-4 upload over 20MB over wifi
Cons
skinny doesn't offer many extras e.g internet TV services but that is fine with me.
Showing 10 of 2156 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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