Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

25 February 2019

Heidi 3.8

Was an ok service provider, very expensive

Pros

Services were done without notice

Cons

Expensive and cuts out all the time

21 February 2019

Hollie 8.6

Great customer service!

14 February 2019

mike 6.4

Works OK, but poor value overall

14 February 2019

Shalin White 1

They never answer the phone anymore have waited 25min 30min and more every time I need to call. Their fritzbox modem has no range at all and will not reach all 5 rooms in our house

Pros

they matched theoffer I got from another company when moving house

Cons

There is no customer service anymore just a phone line with distorted crap music. They say go online but I have been unable to log in to my account for days despite being very careful to enter the saved details that use ...read more

14 February 2019

Janey 7.4

Easy to sign up but got the wrong sign up address. New fibre was installed at an agreed time with no fuss.

Pros

Simple dign up. Installation cost not quoted up front. Fast turn around from order to install

Cons

Not many really except the hiccup about installation address.

13 February 2019

Neil Morris 6.2

Not the best value for money

12 February 2019

Lister Bass 10

What it says on the box

12 February 2019

G W 5.8

I've been with Spark for a while and was on a legacy Total Home plan utilising entry level 100Mbps fibre. While the underpinning reliability of the Chorus service is fine (it's basically irrelevant which ISP you go with), Sparks support isn't either great or awful, but their price point is way out, particularly when its packaged with a mobile plan where you already get sticky add-ons like Spotify and Lightbox. They are also completely unresponsive to price matching for eff ...read more

Pros

Basic unlimited fibre that says what its going to do. When you do get a human to talk to, they tend to be helpful (once you get past the "rebbot your modem" script.

Cons

Pricing about 25%+ higher than competition. Spark Unplan options are a joke - unlimited is about $5 cheaper that the legacy plan that's been around for 4 years. The online bot is atrocious, or it may be an actual person ...read more

11 February 2019

Shaun 1

Poor management poor processes
Just a poor internet provider

Pros

Nothing

Cons

Everything

08 February 2019

Billy 5.4

Broadband plan and pricing were fine, however customer support was terrible, and am still awaiting a refund from bill over payment 3 months later. Would never use them again.

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