Kiwis are becoming more and more unhappy with their broadband and mobile services. In a survey from December 2024—NZ Telecommunications Customer Satisfaction Tracking—the Commerce Commission found that there has been a significant decrease in customer happiness in telecommunications, including customer service, pricing, and broadband plan options. The survey also found that over a third of mobile customers had issues with service, while half of broadband customers had struggled with their connection in the last 6 months.
Price is a large reason why people are unhappy with their broadband service—42% of people surveyed were unhappy! Furthermore, 38% of people in the survey also said that the broadband providers could improve their services by offering more competitive pricing. The survey found that the most unhappy customers of mobile and broadband were aged 45 to 64. And yet, very few respondents had switched their broadband provider in the last 12 months to snag themselves a better deal.
If you relate to these survey results, and are feeling unhappy with your broadband service, there is something super simple you can do: Switch!
Unfortunately, Kiwis tend to neglect switching their providers based on the belief that doing so is a big hassle. But we are here to tell you that it is not a hassle. It’s actually really easy and quick, especially if you are already on fibre. No one needs to come to your property. It’s all done remotely, behind-the-scenes. You just have to make the switch, and your new provider will do the work for you to get you connected to that better deal!
Comparing and switching broadband does not need to be a hassle or a time-consuming process. There are so many reasons to compare and switch—you’ll be shocked you hadn’t taken advantage of this money-saving hack sooner. It is a budgeting game-changer, especially when prices continue to rise around us.
Here at Broadband Compare, we have designed a comparison platform to make it easy and simple to compare and switch to a new provider in just a few minutes so you can save money. Here’s how:
According to the survey, only 12% of people switched their broadband provider last year. Only 6% switched their mobile provider. You can unlock savings and better deals just by taking only a few minutes to compare and switch – that’s right, only a few minutes. It truly is easy to find a cheaper plan, especially if you are already on fibre. So why wait to save money? Compare and switch now, and enjoy savings!
Within just minutes, and only a few clicks, you can unlock a better deal for your household. There is a misguided belief amongst many Kiwis that it takes a lot of time and effort to switch broadband providers. Many also believe that there is a risk financially. But that just isn’t true. Broadband Compare is user-friendly and makes it easy to find a better deal in just minutes and save money.
Our interface will show you all the plans available to you, so you can compare them all side-by-side, and find one you like. By switching to a new provider, you can find a better deal, and unlock savings that make a true difference in this cost of living crisis.
Compare and switch now! Don’t wait to save money when you can do so in just minutes.
When you stay with the same provider or the same plan for months and even years, you can end up paying more money, and getting a worse-off deal. As the provider raises prices, you end up paying more, even if there are better options on the market. Don’t get stuck. Stop thinking that switching takes time and money. You are costing yourself more by not comparing and switching!
Remember, when you switch, you can jump to a provider that offers joining perks and deals. Many offer discounted or free broadband for a couple of months when you switch, and some offer free year subscriptions to streaming platforms.
Stay informed and up to date with what is going on in the world. When you compare often, you’ll be staying up to date with trends and changes in the market. If a price change is put in place, you can secure a better deal now to save yourself having to pay more. Keep informed, and empower yourself to make better decisions with your finances as the world evolves and changes. By being ready to adapt, you can avoid sudden high bills, and put strategic steps in place to find better deals.
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