Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

25 February 2021

kylie mouat 9.8

Awesome locally based Company with so much pride in what they do. They are super responsive and go out of their way to resolve any issues that crop up.

23 February 2021

Daniel Brown 7.2

One of the leading providers but they charge more than the rest

22 February 2021

Carol Page 4.8

Sometimes difficult to get to talk someone and when changing address that doesn’t have fibre and only copper different people offer different 1 month temporary options for 1 month free and then others say no not free and we have to pay for 1 month mum plus pay for modem.
Difficult to straight answers.

Pros

App is really good to monitor monthly/ daily/ hourly usage

Cons

Bad communication

22 February 2021

Kevin Nolan 9.2

My first time in dealing with Freedom. I am impressed. Claire dealt with me in a very quick and professional manner. Great service!

Pros

Easy, quick and simple to deal with

Cons

None

20 February 2021

Geert Meijer 1.8

70% slower and 100% higher ping

Pros

none

Cons

everything

18 February 2021

Kevin 5.6

Sometimes internet just went off and takes 10-15mins to come back

Pros

Reasonable price

Cons

Internet stability

18 February 2021

Pearl 6.2

Initially I was looking for good affordable broadband, it was ok for the area I'm in but now I'm looking for a better provider. Fibre is not available in my area.

Pros

Cons

Wifi connection drops out.

17 February 2021

Dave Graham 4.2

During most recent outage (there have been several) I spent 45 minutes n hold, listening to a message saying our customer service is from 7am to 7pm. Finally connected at 18.20 and get told that the broadband support finishes at 6 pm. What's with that? No info on why there was an outage or how long it would take to get back. I'm off to somewhere that actually has customer service.

Pros

None. They offer nothing extra.

Cons

Absolutely terrible customer service

17 February 2021

MyeongKyu LEE 10

Jay helped me a lot. I asked him a lot of questions. But, he never annoyed to me.
He was always very kind and nice.
Especially, He was friendly and humorous to me. So, I felt comfortable.
I think Jay made a good image of this company. I think all the other staff members here would be kind as well.
And wifi speed is very fast.
It’s very great choice and experience.
Thank you so much!

Pros

Kind people, Great Wi-Fi speed

Cons

Nothing

16 February 2021

Siva 1

Supports only through email because none of them could speak English. Same company as worldnet, called them and completely incomprehensible. Looks like the operate out of China like how Vodafone operates out of India. I'm still not connected to internet and their emails take generations to reply.

Pros

Nothing.

Cons

Sketchy service. Should have just not gone with it. Paid advances too as requested by their website.

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