Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

07 July 2024

Prasad 9.8

I have been using Now for last one year. The servise has been excellent. I have no hesitation to recemend to any one.

05 July 2024

Albert 8.6

First little issue in 6 months: All sorted out with friendly communication and a very fast technician visit. Way better than any of the providers I had before. Highly recommended.

Pros

Easy communication and efficient support team

Cons

None so far

03 July 2024

Geist 1

Nova is a story in how not to do things.
It has been over a week of being connected to them for fibre. To rephrase, I have been a week without internet.

In this week, I have phoned them up multiple times to try and get connected. They are absolutely no help. They tell me that a technician will call me back. I have yet to get a single call back from a technician.
Also, they don't even know if I'm on copper, or if I'm on fibre, which instills a mountain of confidence.

Pros

Lol. Lmfao.

Cons

I'm paying for a service that I don't even get. I don't think anyone there knows what they're doing. Terrible customer service. Hours are standard 8.30 to 6 pm, so good luck if getting in touch with them if you're employed.

27 June 2024

Maurice 9

Grateful for the support and service

Pros

Cons

24 June 2024

Scott Cleaver 8.2

Good service from day one

20 June 2024

Samantha H 7

Easy sign up no hassles very supportive, good price for service never had an issue with modem or no internet unless the obvious issue a power outage.

Pros

Responded to my email with good news and are very kind deal with worth the wait I guess :)!

Cons

Wasn’t an emergency but to talk to someone about a resign of a contract wasn’t able had to email and took over two weeks for a response I understand the lines were very busy that day/week was just annoying at that time.

18 June 2024

Hoang Huy Le 9.2

Good and reliable ISP, Good internet speed, easy to implement and set up. Good value.

Pros

Fast Speed, Easy to navigate account panel.

Cons

14 June 2024

Anon 2.8

This provider is a disgrace. Pray nothing goes wrong with your service. Support is woeful and grossly incompetent. Find another provider.

08 June 2024

Wendy Kazianis 9.4

Easy to contact you always get a person who is helpful and issues resolved very quickly

Pros

You always get to talk to a real person who knows what they’re talking about

Cons

They don’t let you put your account on hold if you’re going overseas for a spell you have to sign a new account

05 June 2024

Octavia Palmer 9.4

Super easy sign up process and hassle-free. I can’t speak to the UFB reliability yet as I am yet to use their service. This review is strictly about the sign up process.

Pros

Cons

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