Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

01 September 2022

Alison 10

Simple problem but sorted well and quickly with great people. Two callbacks within a short time - totally delivered.

Pros

Fast helpful reliable and friendly

Cons

No cons

01 September 2022

Robbie 8.6

Great company. Great service.

Pros

Cons

01 September 2022

Helen Murray 2.8

NOW. markets themselves on the fact that they have a NZ call centre. This is the only thing they have going for them: their product and processes are embarrassingly amateur. I could NEVER logon in to their online portal, I had to fill in a form to request automatic credit card payments, and when cancelling the service, I needed to give 30 days notice (wtf?), so was charged for an extra 12 days of use. And I’ve just spent a year of only being able to use one device at ...read more

Pros

NZ based call centre. But you have to ring them often so maybe it’s not a pro…

Cons

Poor internet. Awful portal (functionality like it’s from the early 2000’s), payment processes and policies not customer-focused

30 August 2022

Kylie Anne Harrison 5.8

To Whom It May concern.

After leaving Spark with no sensible satisfaction I thought 2 degrees may have more sense.
how wrong I was!!!! after 2 weeks of pain for simple connection (pug & play fibre broadband connection) all ready connected internally to the house!!! what a debacle.
What a waist of air,

After multiple calls - committing to a 12 month plan ---nothing! after the final chance and many frustrating hours spent on hold. I voted with my feet to Vodafone t ...read more

26 August 2022

Adrienne 9

NOW are a professional & very efficient both in their staff & company. Very supportive & friendly to their customers. Accessible when needed & they complete the given job/request successfully.
I highly recommend to all & will stay with them forever. A very happy customer.

25 August 2022

Manaia 8.8

Thank you
prompt communication & service.

Pros

nil

Cons

nil

25 August 2022

Andy smith 9.2

Always super responsive. Less then 4 rings and a real person answers …NOW that’s so unexpected from a call centre. No lame elevator music with these guys.

24 August 2022

Lorraine Harrington 1

Day 7 and still waiting for you to either contact me or set up my Broadband, it's still disconnected. How much longer do I have to wait 2degrees your customer service is piss poor!

Pros

there are none

Cons

The worst customer experience I have ever had to deal with

24 August 2022

Bronnie 3

Average data and speed for top dollar, terrible customer service

Pros

Ok connection and speed

Cons

The worst customer service ever, rude and arrogant

23 August 2022

Roger James 8.2

We have been NOW customers for five years. The service began extremely well and has continued to exceed our expectations. Faultless!

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