Leave a review of Bigpipe

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terms of Use and Privacy Policy apply

Unlimited naked broadband. Sound good? If that’s what you’re after, you’ve come to the right place. At Bigpipe, we do just broadband. Fast, unlimited broadband internet in a variety of flavours starting with cheaper, accessible ADSL, to faster VDSL, and all the way through to ultra-fast fibre broadband. No data caps, easy sign-up, and great online service. So if you’re after naked broadband internet with no data caps – get Bigpipe. It’s internet the way it should be.
 
At Bigpipe, we won't try to sell you a landline that you don't want or need. Some other internet providers only sell bundled packages, but we’re just a broadband provider – and we do our broadband naked and unlimited, the way it should be. You can always get a landline from someone else, but if you want pure, unlimited, cheap broadband then we should talk.
 
Honestly though, when was the last time you actually used your landline? And who on earth uses ISP–provided email these days? Why waste your money on all that? Spend it on the important things, like getting a fast and reliable internet connection with no data cap.
 
Bigpipe. Nothing but broadband.
 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 6.7
Reliability 7.5
Speed 6.9
Support 5.8
Features 6.3
Value 7.0
Average from 48 reviews
Showing 26-30 of 48 items.
2017-09-27 08:48:16
Andrew 7.8
Unfortunately they did not accept AMEX, so swapping to Orcon who do.
2017-09-25 11:45:18
Jesselyn 4.2
We used ADSL as a temporary option while waiting for our Fibre to set up. However, it took us almost 3 months of rescheduling and in the end we just gave up.
There was a bit of drama when cancellig our fibre installation, we were promised that we can cancel and not get charged by the early termination fee. But then, they say they will charge us. When we tell them that we were promised by another agent with a reference number, they keep on mentioning that its part of the T&C. Needed to talk to a different agent who was willing to do as what was promised.
After switching to another provider, the same technician who came for our scoping said that his plan got rejected by BigPipe, but instantly approved by Stuff Fibre. It must be that BigPipe doesnΓÇÖt want to pay the extra price of installing fibre at my house, because it needs more work. Good thing I switched, if not we will never ever get fibre.
...read more
Pros
Online live chat, relatively cheap price
Cons
ADSL is extremely slow
Customer service terrible - online chat cannot do much at times, need to go through email
2017-09-10 05:48:00
Frankie 9.2
I've used several major ISPs in New Zealand and Bigpipe leaves them all in the dust. Their support team is fantastic, don't be put off by the lack of a call centre, the online team outclasses any phone service. They've never given us any issues with speed or connectivity and they have some of the best speeds and prices to offer in NZ. If you're looking for a provider, particularly for high-speed fibre, Bigpipe is the best you can get.
Pros
Best support team I've come across.
Fibre actually goes up to gigabit speeds.
Always the advertised speeds.
Great connectivity.
Cons
Slightly more expensive than some other providers, but not by much.
Don't have some of the same add on promotions for streaming services etc.
2017-08-18 02:18:52
Chaedoo Jun 3.2
It is easy to get service but really hard to leave the ISP. I don't recommend this ISP unless you intend to stay in AKL in short period time.
Make sure getting a proper confirmation email( they are only available in email) even though you have submitted a request for disconnection.
Pros
No contract all prepaid
Cons
No direct contact support. Only email service available so that it is very hard to get proper service.
2017-08-15 07:47:26
Mark 3.4
Just rubbish service. The whole customer service via website doesn't work. Have just changed provider in frustration.
Pros
Price is OK
Cons
Service is terrible.
Showing 26-30 of 48 items.
Mar 5, 2017
Latest news on BroadbandCompare.co.nz 06.03.2017
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Oct 13, 2016
Latest news on BroadbandCompare.co.nz 13.10.2016
Latest news on BroadbandCompare.co.nz 13.10.2016 Today we have updated plans for:
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3 Great Offers
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$150 JOINING CREDIT
Exclusive Deal if you switch today
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$150 JOINING CREDIT
Exclusive Deal if you switch today
Limited time only
T&Cs apply
Sweet! 6 months HALF PRICE Unlimited Broadband!
Pay only $42.50/month for the first 6 months when you sign up for a year
Sweet! 6 months HALF PRICE Unlimited Broadband!
Pay only $42.50/month for the first 6 months when you sign up for a year
Exclusive Offer - EXPIRES SOON!
Unlimited Fibre 100 - ONLY $64.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer - EXPIRES SOON!
Unlimited Fibre 100 - ONLY $64.95/mth
Plus Bundle Discounts
T&C's apply